What does WiFi stand for and mean?
Wireless Fidelity. Wi-Fi is the popular term for a high-frequency wireless local area network (WLAN).
Who is Sonic.net and how are they involved in this service?
Sonic.net is Sonoma County’s largest and top-rated internet service provider. Based out of Santa Rosa, California, they were one of the first ISPs to bring DSL access to the wine country. Sonic.net continues to lead the way in making new access and hosting solutions available to the public – including free WiFi internet access on board Airport Express buses.
How often is WiFi service available onboard Airport Express buses?
Presently every Airport Express bus operating between San Francisco International Airport and Sonoma County has WiFi service and is available 24 hours a day. Periodically a WiFi equipped bus normally used for San Francisco Airport service might be operated on an Oakland International Airport route. Whenever this might occur our Oakland Airport passengers are certainly welcome to use the WiFi service.
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How can I be sure the Airport Express bus I’m traveling on is WiFi equipped?
Prior to leaving Sonoma County or San Francisco (or Oakland) Airport the driver will make an announcement advising passengers of the Sonic.net WiFi service. Passengers can also determine if the bus is WiFi equipped by noticing the Sonic.net WiFi decal on each passenger window.
What equipment do I need?
To use our Sonic.net WiFi service your laptop must be WiFi enabled. Usage is similar to connecting with any other wireless network. Both PCs and Macs can be used. Because of the wide range of WiFi enabled devices and operating systems, Sonic.net and Airport Express cannot guarantee that your device will connect to our service. We recommend you consult your owner’s manual or contact the manufacturer if you have any questions about wireless hardware.
I can’t log on. What should I do?
As a free service, Airport Express and Sonic.net will not be able to offer technical support or troubleshoot any difficulties remotely. Please understand that WiFi signals and cellular towers may occasionally be affected by weather conditions or interference from other hot spots.
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Are there any blocked sites or activities, or is this full-access internet?
The current access is open to the entire internet. There are no restricted sites at this time and no filters for content. We trust passengers will keep in mind basic etiquette when using the WiFi service in preventing their web surfing from being a distraction to fellow passengers.
I’m a regular Airport Express bus rider, when will the rest of the buses get WiFi?
We currently selected 10 buses for this service. This allows enough buses to offer service for every San Francisco International Airport trip. If customer feedback indicates that WiFi continues to be a valuable service for our customers, we will consider installing WiFi on all Airport Express buses.
Will there ever be a charge for this service?
Currently this service is provided as an onboard amenity for Airport Express passengers while traveling on our buses. There are no plans to charge for this service.
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I saw something on someone’s computer I felt was offensive, to whom do I complain?
If you do not feel comfortable approaching your fellow passenger, please convey your concern to the bus operator.
The signal keeps breaking up. Who do I tell to get this fixed?
Currently cellular service is unreliable in some areas and users may need to wait until the bus travels to another area that offers better reception.
What about bandwidth?
This WiFi service is designed for basic internet browsing and checking email. It is not designed for large file transfers, streaming multi-media or gaming. Due to interference from building or other WiFi hotspots there may be locations where service is intermittent or unavailable due to characteristics of the cellular network.
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Will Sonic.net or Airport Express monitor my browsing?
No.
What kind of firewall or protection do I have when browsing?
Each user will have the firewall or virus protection that is unique to their laptop.
My computer became corrupted after connecting. What do I do?
Sonic.net or Airport Express does not support any consequences of surfing the internet including protection from viruses, etc.
This service is great. Who can I tell?
The best way to provide feedback is to complete the on-line survey after login. In addition, please feel free to share your WiFi experiences with everyone.
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