How much time do I need to be at the airport before my flight?
Due to recently added security measures at the airports, airlines recommend passengers arrive at least 90 minutes prior to domestic flights and three hours prior to any international flight. Check with your airline for additional requirements.

Do I need a bus reservation to ride on Airport Express?
No reservations are necessary.

How long does the bus ride take to or from Sonoma County and the airport?
Depending upon your location in Sonoma County, the bus ride takes approximately 2 hours, to or from San Francisco or Oakland Airport.

When do I pay and what forms of payment are accepted?
Fares may be paid either prior to your trip or during the day of travel. If you decide to pay for your trip at the time of travel, we accept cash as well as personal checks. We do not accept credit cards onboard the bus. For your convenience, tickets may be purchased through our web site with a Visa or MasterCard if the purchase is made at least 7 days prior to travel. Tickets are mailed the same day of purchase.

Where do I meet the bus when I arrive at the airport?
Leave the baggage claim area and cross over to the center island. Islands are located outside every terminal at San Francisco Airport. The Ground Transportation Center stop at platform marked "4D Scheduled Buses" across four lanes of traffic between the two terminals is the only location we board passengers at Oakland Airport.

Do the buses have restrooms on board?
All of our airport buses have reclining seats, air conditioning, overhead reading lights, and restrooms.

How much luggage may I bring?
Our buses have a limited amount of cargo room. We allow each passenger 2 pieces of baggage. There is a $6.00 charge for additional baggage.

Are Airport Express buses wheelchair accessible?
The majority of our buses are equipped with wheelchair lifts. Call or email us to ensure the scheduling of one of our lift buses to accommodate your travel plans.

May I bring my pet on board the bus?
Yes, Rover and Fluffy are on our buses nearly everyday. Except for service dogs and seeing eye dogs, all animals must be in a kennel and ride in the animal and cargo bay. There is a $6.00 charge for each animal.

How about my bicycle or a set of golf clubs?
We can accommodate bicycles, golf clubs, and surfboards (under 7 feet). There is a $6.00 additional charge for large boxes, surfboards, and bicycles (which must be boxed), but golf clubs ride at no extra charge.

Will the driver radio for a ride or a cab for me?
Yes, just let the driver know before you leave the airport that you would like this service. They can radio ahead to have a cab or a friend waiting for you when the bus arrives.

Do the drivers accept tips?
Yes, gratuities are cheerfully accepted by our drivers!

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